FREQUENTLY ASKED QUESTIONS (FAQ)

WHERE CAN I DOWNLOAD EMOJAM?

EmoJam is available for free in the iOS App Store. It requires iOS 10 or later.

HOW DOES EMOJAM WORK?

HOW CAN I USE EMOJAM?

You can send musical emojis by text or add them to your videos.

EMOJAM VIA TEXT

Send EmoJam from the app or via the iMessage extension.

HOW DO I ADD EMOJAM AS A KEYBOARD ON IMESSAGE?

1. Go to iMessage and open a conversation
2. Tap the App Store icon
3. Tap the Apps icon
4. Tap the Store icon
5. Go to Manage section
6. Turn on EmoJam

CAN I SEND EMOJAMS IN OTHER APPS?

EmoJam can be used on any platform that support videos. 
To start sending now:
 1. Go to EmoJam app
2. Tap the EmoJam you want to send
3. On the bottom bar, tap the Share icon and select the app you want to send the EmoJam from

CAN MY FRIENDS RECEIVE EMOJAMS IF THEY DON'T HAVE THE APP?

Of course, yes! They will always be able to receive EmoJams, even if they don't have the app installed. 

WOULD THE MUSIC PLAY AUTOMATICALLY when I open the conversation?

No. Your friends need to tap on the animated emoji to listen to the music.  

EMOJAM VIA VIDEO

Add EmoJam to your videos from EmoJam app.

HOW CAN I ADD AN EMOJAM TO MY VIDEO?

Tap an EmoJam: you will see the “share” and the “camera” buttons.
Tap the “camera” button to enter into the recording mode.
Press the “recording" button to record you video.
Once you are done recording, a new icon will appear to let you share your video with friends.  

NOTE: On the Camera screen, you’ll also see other tools like a “selfie camera” to flip between your front and rear-facing camera, and a “cross” button to go back to the EmoJam library. 

How long can I record AN EMOJAM VIDEO?

An EmoJam video can be recorded and viewed for up to 10 seconds, depending on the amount of time the user chooses.

Can I preview THE EMOJAM before I send it?

Yes, preview starts when you stop pressing and holding the “circle” button. 

SIGN UP

WHY CREATE AN EMOJAM ACCOUNT?

Creating a EmoJam account is the best way to sync your personal collections across devices and ensure that your favorite EmoJams are saved. All of your favorited EmoJams will then show up in your Favs tab, making it even easier to send them in any conversation.

 

THANK YOU - BUT I'M STILL LOOKING FOR THE RIGHT ANSWER

No problem. We are here to help you. Shoot us an email and we will get back to you shortly: support@emojam.com

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